Refund policy

Returns and Refunds

Due to the nature of our products, Chimera Research Labs does not accept returns or exchanges except when an item arrives damaged, defective, or incorrect.

If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 30 days of delivery. To be eligible for review, the item must be unused, in its original packaging, and accompanied by proof of purchase. For damaged or defective products, clear photographs showing the condition of the item may be required.

To report an issue, contact us at ceo@chimeraresearchlabs.com and include your order number, a description of the issue, and any requested photographs.

If your return or replacement request is approved, we will provide instructions for resolving the issue. Do not return products without prior authorization. Unauthorized returns may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us promptly so we can evaluate the issue and determine the appropriate resolution.

Non-Returnable Items

Except for damaged, defective, or incorrectly fulfilled orders as described above, products are final sale and cannot be returned or exchanged. Sale items and gift cards are also non-returnable.

Refunds

If a refund is approved, we will notify you after the claim and, when applicable, returned merchandise have been reviewed. Approved refunds will be issued through the applicable payment method or other appropriate method based on the original transaction. Processing times may vary depending on the payment method.

Questions

For questions regarding an order, return, replacement, or refund, contact ceo@chimeraresearchlabs.com